Support
How can we help?
Answers to common SuperFlare Cache questions, quick links to the setup steps that solve most issues, and a direct line to our team when you need it.
Get help fast
Start here before reaching out
Read the documentation
Step-by-step setup, every settings tab explained, and troubleshooting notes. Most questions are already answered on the Docs page.
Check common issues
Cache not clearing, HTTPS warnings, and slow first loads are almost always a one-setting fix. See the quick links below.
Need priority support?
SuperFlare Pro customers get priority email support ahead of the general queue. See plans and pricing.
Common issues
Jump straight to the fix
Before you contact us
What to include in your message
Sending these details up front means we can usually solve it in one reply instead of a back-and-forth.
- Your website URL and the page where the issue happens
- WordPress and PHP versions, visible under Tools > Site Health > Info
- SuperFlare Cache version and the authentication method you use, API Token or Global API Key
- Active theme and other plugins, especially any other caching or optimization plugin
- Steps to reproduce, and a screenshot of the error, response headers, or unexpected behavior
Still stuck?
Email our support team
We reply to every message, usually within one business day. Pro customers move to the front of the queue.